Norway's Telenor Research and Development developed and implemented a communication system to support local politicians. The system's graphical interface makes it easy for politicians to make phone calls, set up telephone conferences, and send and receive e-mail and faxes. An integrated document handler supports the exchange of documents between politicians and local government officers. A two-year field trial demonstrated that the system provides useful and effective information technology support for local politicians. The field trial also provides insights into furthering the development of teledemocracy.
Abstract from MIS Quarterly.