MISQ Volume 21, No. 2

MISQ Archivist
MIS Quarterly
Contents

Volume 21, Number 2
June 1997


Editor's Statement

Table of Contents

Communication Richness in Electronic Mail: Critical Social Theory and the Contextuality of Meaning
Ojelanki Ngwenyama and Allen S. Lee

Can Humans Detect Errors in Data? Impact of Base Rates, Incentives, and Goals
Barbara D. Klein, Dale L. Goodhue, and Gordon B. Davis

Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire
Thomas P. Van Dyke, Leon A. Kappelman, and Victor R. Prybutok

Measuring Information Systems Service Quality: Concerns for a Complete Canvas
Leyland F. Pitt, Richard T. Watson, and C. Bruce Kavan

Pragmatic Perspectives on the Measurement of Information Systems Service Quality
William J. Kettinger and Choong C. Lee

Qualitative Research in Information Systems
Michael D. Myers

MIS Dissertations: 1995-96
J. Scott Hamilton and Gordon B. Davis


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This page is maintained by Susan Scanlan, who can be reached at sscanlan@csom.umn.edu. It was last updated on July 8, 1997.