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Research Articles
Quality Management in Systems Development:
An Organizational System Perspective
T. Ravichandran and Arun Rai
De-escalating Information Technology Projects:
Lessons from the Denver International Airport
Ramiro Montealegre and Mark Keil
The Effect of Multimedia on Perceived Equivocality
and Perceived Usefulness of Information Systems
Kai H. Lim and Izak Benbasat
Understanding Software Operations Support
Expertise: A Revealed Causal Mapping Approach
Kay M. Nelson, Sucheta Nadkarni, V. K. Narayanan, and Mehdi Ghods
Understanding GDSS in Symbolic Context:
Shifting the Focus from Technology to Interaction
Abhijit Gopal and Pushkala Prasad
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