Abstract
Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate
Gee-Woo Bock, Robert W. Zmud, Young-Gul Kim, and Jae-Nam Lee
Volume 29, Special Issue on IT and Knowledge Management
Individuals’ knowledge does not transform easily into organizational knowledge even with the implementation of knowledge repositories. Rather, individuals tend to hoard knowledge for various reasons. This study aims to develop an integrative understanding of the factors supporting or inhibiting individuals’ knowledge sharing intentions. We employ as our theoretical framework the Theory of Reasoned Action (TRA), and augment it with extrinsic motivators, social-psychological forces and organizational climate factors that are believed to influence individuals’ knowledge sharing intentions.
Through a field survey of 154 managers from 27 Korean organizations, we confirm our hypothesis that attitudes toward and subjective norms with regard to knowledge sharing as well as organizational climate affect individuals' intentions to share knowledge. Additionally, we find that anticipated reciprocal relationships affect individuals' attitudes toward knowledge sharing while both sense of self-worth and organizational climate affect subjective norms. Contrary to common belief, we find anticipaed extrinsic rewards exert a negative effect on individuals' knowledge sharing attitudes.
Keywords: Knowledge sharing, TRA, extrinsic motivators, social-psychological forces, organizational climate