MIS Quarterly
Contents
December, 2005
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Editor's
Statement
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Editor's Comments
Carol Saunders
Table
of Contents
Issues and Opinions
Taking Industry Seriously in Information
Systems Research
Mike W. Chiasson and Elizabeth Davidson (pp. 591-605)
Mike W. Chiasson and Elizabeth Davidson (pp. 591-605)
Research Notes
Zones of Tolerance: Alternative
Scales for Measuring Information Systems Service Quality
William J. Kettinger and Choong C. Lee (pp. 607-623)
Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis
Gautam Ray, Waleed A. Muhanna, and Jay B. Barney (pp. 625-652)
Managing Client Dialogues During Information Systems Design to Facilitate Client Learning
Ann Majchrzak, Cynthia M. Beath, Ricardo A. Lim, and Wynne W. Chin (pp. 653-672)
William J. Kettinger and Choong C. Lee (pp. 607-623)
Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis
Gautam Ray, Waleed A. Muhanna, and Jay B. Barney (pp. 625-652)
Managing Client Dialogues During Information Systems Design to Facilitate Client Learning
Ann Majchrzak, Cynthia M. Beath, Ricardo A. Lim, and Wynne W. Chin (pp. 653-672)
Research Articles
The Effects of Virtual Learning on Consumer
Learning: An Empirical Investigation
Kil-Soo Suh and Young Eun Lee (pp. 673-697)
Intellectual Property Rights and Cannibalization in Information Technology Outsourcing Contracts
Eric A. Walden (pp. 699-720, plus Appendix)
The History of Texaco’s Corporate Information Technology Function: A General Systems Theoretical Interpretation
Jaana Porra, Rudy Hirschheim, and Michael S. Parks (pp. 721-746)
Kil-Soo Suh and Young Eun Lee (pp. 673-697)
Intellectual Property Rights and Cannibalization in Information Technology Outsourcing Contracts
Eric A. Walden (pp. 699-720, plus Appendix)
The History of Texaco’s Corporate Information Technology Function: A General Systems Theoretical Interpretation
Jaana Porra, Rudy Hirschheim, and Michael S. Parks (pp. 721-746)
MISQ Review
Review: IT-Dependent Strategic
Initiatives and Sustained Competitive Advantage: A Review and Synthesis
of the Literature
Gabriele Piccoli and Blake Ives (pp. 747-776)
Gabriele Piccoli and Blake Ives (pp. 747-776)
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Errata Notes for
Volume 29, Issue 3 (Gattiker and Goodhue)
Subject Index for Volume 29
Author Index for Volume 29
Reviewer Acknowledgments
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