Volume 2, Number 3 — September 1978

Research Articles

Information Systems at Inland Steel
John R. Lanahan
(pp. 5-14)

Total Customer Relationship
W. R. Synnott
(pp. 15-24)

A Management View of Systems Analysts: Failures and Shortcomings
James A. Senn
(pp. 25-32)

Theory and Review Articles

Development Patterns for Decision Support Systems
Steven Alter
(pp. 33-42)

Evaluating Management Informatoin Systems
William R. King and Jaime I. Rodriguez
(pp. 43-51)