Volume 21, Number 2 —June 1997

Research Notes

Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire
Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok
(pp. 195-208)

Measuring Information Systems Service Quality: Concerns for a Complete Canvas
Leyland F. Pitt, Richard T. Watson, and C. Bruce Kavan
(pp. 209-221)

Pragmatic Perspectives on the Measurement of Information Systems Service Quality
William J. Kettinger and Choong C. Lee
(pp. 223-240)

Theory and Review Articles

Communication Richness in Electronic Mail: Critical Social Theory and the Contextuality of Meaning
Ojelanki K. Ngwenyama and Allen S. Lee
(pp. 145-167)

Can Humans Detect Errors in Data? Impact of Base Rates, Incentives, and Goals
Barbara D. Klein, Dale L. Goodhue, and Gordon B. Davis
(pp. 269-194)